At FARMAFOOD, we are committed to delivering high-quality products and ensuring customer satisfaction. This Return & Refund Policy outlines the terms under which returns and refunds are accepted.

1. Eligibility for returns

Customers may request a return under the following conditions:

• * The item is defective, damage, or incorrect upon delivery

• * The request is submitted within 3 days of receiving the order

• * The product is unused and in its original packaging

• * For food products: items must be unopened and properly stored

• 2. Non-Refundable Items

• The following items are not eligible for return:

• * Opened or partially used food products

• * Items damaged due to improper handling or storage by the customer

• * Customized or specially ordered products

• * Clearance or final sale items (if applicable)

• 3. Return Request Process

• To initiate a return:

• 1. Contact us via email or WhatsApp with:

  • 1. Order number

  • 2. Description of issue

  • 3. Supporting photos (if applicable)

  • 2. Our team will review the request within 1 working day

  • 3. Approved returns will receive further instructions

  • 4. Refund Policy

  • Approved refunds will be processed within 3 working days

  • Refund will be issued using the original payment method (or agreed alternative)

  • Shipping and handling charges are non-refundable unless the return due to our error

  • 5. Product Inspection

  • All return items are subject to inspection.

  • FARMAFOOD reserves the right to reject returns that do not meet the above conditions

  • 6. Exchanges

  • Where applicable, we may offer a replacement instead of a refund, depending on product availability

  • 7. Liability Disclaimer

  • FARMAFOOD is not responsible for damages resulting from:

  • Improper storage or handling after delivery

  • External environmental conditions beyond our control

  • 8. Contact Information

  • for return requests or assistance, please contact:

  • Email: sales@farmafood.com

  • WhatsApp: +965 6615 7706